Privacy Policy
Last updated: May 2026
1. Information We Collect
When you visit our site or place an order, we collect information you provide directly: name, email address, shipping address, and payment details. We also collect technical data such as browser type, IP address, and pages visited to improve our service.
2. How We Use Your Information
We use your information to:
- —Process and fulfill your orders
- —Send shipping confirmations and order updates
- —Send our newsletter (only with your consent)
- —Improve our website and customer experience
3. Payment Security
All payments are processed securely by Stripe. We never store your full credit card details on our servers. Stripe is PCI-DSS Level 1 certified.
4. Data Sharing
We do not sell your personal information. We share data only with service providers essential to fulfilling your order (shipping carriers, payment processor) and only the minimum data required.
5. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by emailing hello@maisonelowen.com. We will respond within 30 days.
6. Data Retention
We retain order data for 7 years for tax and legal purposes. Newsletter subscriptions are kept until you unsubscribe. You can unsubscribe at any time via the link in every email.
7. Contact
For privacy-related inquiries, contact us at hello@maisonelowen.com.