Privacy Policy

1. Who We Are

Maison Elowen operates maisonelowen.com from Mississauga, Ontario, Canada. Privacy inquiries: [email protected]. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy law.

2. Information We Collect

When you visit our site or place an order, we collect information you provide directly: name, email address, shipping address, and payment details. We also collect technical data such as browser type, IP address, and pages visited — either through essential site operation or, with your consent, through analytics cookies.

3. How We Use Your Information

We use your information to:

• —Process and fulfill your orders
• —Send shipping confirmations and order updates
• —Send our newsletter (only with your consent)
• —Improve our website and customer experience (with analytics consent)

4. Cookies & Analytics

Essential cookies keep the site working (for example, your bag and account session). With your consent via our cookie banner, we also use Google Analytics (GA4) and Vercel Analytics to understand how visitors use the site — pages viewed, approximate location from IP, device and browser type. You can decline analytics cookies and continue shopping; Decline is remembered. See Google’s Privacy Policy and Vercel’s Privacy Policy.

5. Payment Security

All payments are processed securely by Stripe. We never store your full credit card details on our servers. Stripe is PCI-DSS Level 1 certified.

6. Data Sharing & Transfers

We do not sell your personal information. We share data only with service providers essential to running the store — Stripe (payments), shipping carriers, Google (analytics, if you accept), and Vercel (hosting and optional analytics) — and only the minimum data each provider needs. Some of these providers process data in the United States. By using the site you acknowledge that your information may be transferred outside Canada, where it is protected by the provider’s contractual and technical safeguards.

7. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by emailing [email protected]. We will respond within 30 days. You may also file a complaint with the Office of the Privacy Commissioner of Canada.

8. Data Retention

We retain order data for 7 years for tax and legal purposes. Newsletter subscriptions are kept until you unsubscribe. You can unsubscribe at any time via the link in every email. Analytics data follows each provider’s retention settings.

9. Contact

For privacy-related inquiries, contact Maison Elowen at [email protected]. Studio location: Mississauga, Ontario, Canada. See also our contact page.